Broken streams, 401 errors, stuttering playback, or a server nobody wants to touch? We're the unofficial Plex support team — we diagnose the issue, fix the root cause, and hand back a media server that just works.
Trusted by homelabbers, NAS owners & Plex users worldwide
From a single broken stream to a full server rebuild — if it's broken, we know the fix.
DirectPlay not kicking in, CPU pegged at 100%, or Intel/AMD/NVIDIA hardware acceleration just won't engage. We configure the transcoder to use your actual hardware.
QSV · NVENC · DXVAAudio out of sync, 10-bit video that won't play, HDR washing out, or "codec not supported" on specific files. We match codecs to your players.
HEVC · AV1 · HDRStalls when away from home, buffering outside your network, or direct connections that drop. We fix UPnP, ports, DNS, and the Plex Relay path.
UPnP · DDNS · Direct IP"Invalid Credentials", random sign-outs, or apps that refuse to connect. We clean up tokens, accounts, and the settings that break authentication.
401 · 403 · OAuthFresh Synology, QNAP, or Unraid install, or you want to migrate off a dying box. We set up the server, libraries, shares, and updates cleanly.
Synology · QNAP · UnraidSlow library scans, missing metadata, duplicate files, or a bloated database. We tune scan paths, clean the database, and get things snappy again.
Scans · Metadata · DedupePick the tier that matches your problem and check out. Tell us what's broken and where your server runs — most fixes are fully remote.
We get safe access, find the root cause, and apply the fix — from transcoding config to a full reinstall. You can watch along or just trust us.
We verify playback on your devices, walk you through what we changed, and leave you with a server that's set up to avoid the problem returning.
Flat rates that scale with complexity. Checkout is instant and secure — you book, we fix.
No — we're an independent support team — PlexFix Pro, staffed by experienced Plex users and media-server techs. We're often the people who fix what the official channel misses. We're not affiliated with Plex, Inc.
For remote work, yes — we use a temporary, limited-access session (like a remote-desktop invite). You decide the scope, we never keep credentials, and access is cut the moment the job's done. You can watch the whole thing happen live.
Yes. We work across Windows, macOS, and Linux, plus Synology, QNAP, Unraid, and bare-metal or Docker setups. If it runs Plex, we can fix it.
We turn diagnosis sessions around the same day you book. Full fixes are typically done within 1–3 business days depending on scope and availability.
We set things up to hold. If the same issue returns shortly after a fix, we come back and make it right — and Plex Care members get priority whenever anything breaks.
Yes. We make backups before risky changes, never delete your library without explicit sign-off, and for a rebuild we walk you through a backup plan first. Your data stays yours.
Book the tier that fits, or tell us what's broken and we'll point you the right way — often the same day.
Tips and guides from our team:
Tell us what's broken. Hit send and it opens a pre-filled email straight to our team — we reply within one business day with next steps.